From the list below choose one of our FAQs topics, then select an FAQ to read. If you have a question which is not in this section, please contact us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
|
Written by Rhema
|
|
Tuesday, 22 September 2009 17:18 |
|
Streaming How-to-Guide Winamp: Method A: 1) Install the latest version of Winamp from http://www.winamp.com (if you haven’t already) 2) Go to the Rhema FM Jukebox and choose the stream quality you prefer (dial-up or broadband) 3) Click on the Winamp link and choose “Open” 4) Winamp should open and automatically start loading the stream
Method B: 1) Install the latest version of Winamp from http://winamp.com (if you haven’t already) 2) Go to the Rhema FM Jukebox and choose the stream quality you prefer (dial-up or broadband) 3) Right click on the link and select “Copy Shortcut” (Internet Explorer) or “Copy Link Location” (Firefox) 4) Open winamp 5) Click on File up the top and select “Play URL”. Alternatively, the shortcut for this is Ctrl+L 6) Press Ctrl+V which will paste the URL contents into the URL field 7) Select open and Winamp should locate the stream and open it.
Method C: 1) Open Winamp and navigate to Shoutcast Radio under “Online Services" in the left hand panel. 2) Once the page loads to the right, click in the search bar and type “Rhema FM” and click on search 3) This should locate our station, so then simply click “Tune In” 4) Winamp will then locate the stream, buffer it and start playing iTunes Method A: 1) Make sure you have the latest version of iTunes installed (Itunes 9 or higher is required). This can be downloaded from http://www.apple.com/itunes/download/ 2) Navigate to the Rhema FM jukebox on the Rhema FM site and select the stream quality you are after (broadband or dial-up) 3) Click on the Itunes link 4) Click “Open” on the prompt that comes up. Hopefully all goes well and iTunes opens and starts playing the stream, if it doesn’t don’t fear, there are a few more things for us to go through. It is possible that your computer may not know that iTunes can play the stream, or that it is defaulting to another program.
If your computer does not know how to play the file (it does not recognize that iTunes or any other player can play it) we need to tell the computer to try and open it with iTunes.
5) Repeat steps 1-4 and select “Choose program” (or similar) when you are prompted with how to open the file. 6) Scroll through the list and find iTunes and then select “ok”. If you are finding that it is opening with another program by default you will need to: 7) Repeat steps 1-3, and then select “save” instead of “open” 8) Locate where the file was saved and right click on it (or Ctrl + Click on Mac) and select “Open With” > Itunes.
Method B: 1) Make sure you have the latest version of iTunes installed (iTunes 9 or higher is required). This can be downloaded from http://www.apple.com/itunes/download/ 2) Navigate to the Rhema FM Jukebox on the Rhema FM site and select the stream quality you are after (broadband or dial-up) 3) Right Click on the iTunes link and select “Copy Shorcut” (Internet Explorer) “Copy Link Location” (Firefox) or similar. This will copy the links text to your clipboard. 4) Open Itunes 5) Select Advanced > Open Audio Stream 6) Press Ctrl +V (or Cmd + V on Mac). This will paste the clipboards contents into the URL field. 7) Press “OK” and the stream will load and begin playing Windows Media Player Windows Media Player is a little more complicated to get working than either iTunes or Winamp (hence why it isn’t a recommended player). To get it working you will first have to download the Orban AAC+ plugin which allows Windows media player to understand the stream. Method A: 1. Begin by going to http://www.orban.com/plugin/ 2. Scroll halfway down the page to where it says “Get it here” and click on the plugin icon. 3. Open this file and install the plugin 4. Now navigate to the Rhema FM Jukebox and select your desired stream quality (broadband or dial-up) 5. Click on the Windows Media Player icon 6. Select open and windows media player should launch and begin playing the stream Flash Player 1. Ensure that you have the latest version of Adobe Flash Player installed from http://get.adobe.com/flashplayer/ 2. Navigate to the Rhema FM Jukebox on the Rhema FM site and select the stream quality you are after (broadband or dial-up) 3. Click on the "Flash Player" button (this will open a new window) 4. The stream will load and start playing within 10-20 seconds.
|
|
Last Updated on Friday, 13 November 2009 19:33 |
|
|
Written by Rhema
|
|
Tuesday, 22 September 2009 16:55 |
|
Rhema FM Streaming FAQ What is streaming? In general terms, streaming is when data is sent over the internet in a continuous “stream” to the user. In our case that data represents audio. Streaming allows the user to begin listening without having to download an entire file first. This is perfect for radio as we are on air 24hrs a day and could never create a single file to download. Windows Media Player gives me an error message when I try to play the stream. Windows Media Player by default is not able to understand our stream (this is because it doesn't support decoding of the ACC+ codec). Don't worry if you don't understand the technical terms, all you need to know is that there is a free plug-in available that fixes this problem. You will need to visit http://www.orban.com/plugin/ to download this (scroll half way down the page and click on the "Get Here Button"). For more information, see the how-to-guide. What’s the difference between the broadband and dial-up streams? In a nutshell – audio quality. Due to the faster speed of broadband connections, they can support higher quality audio streams. We have created a dial-up stream specifically for those users still on dial-up connections that cannot support the higher quality audio.
On a more technical level, the broadband stream is a stereo 64kbps AAC+ encoded stream while the dial-up stream is encoded in mono at 24kbps also with the AAC+ codec.
My program says “server full” or similar, help! The limit for both dial-up and broadband streams is capped at 50 simultaneous listeners. This is intentionally capped to ensure that those listeners have the best experience possible. At this stage, we are planning to boost listening capacity if our online listening audience increases. This means that if we find that our listening service is consistently full we will be looking to upgrade the capacity relatively soon thereafter.
What players does Rhema FM recommend for online streaming? Winamp 5 and iTunes 9 are the players recommended for the best listening quality and stability. This is because they have the necessary codecs built in (don’t worry if you don’t know what this means, you’ll just have to believe that we’re telling the truth!).
If you don’t have Winamp or iTunes and are unwilling to install them on your computer system, you do have some alternatives. Windows Media Player is also able to play the streams and we also have a flash player available. For more information, please refer to our how-to-guide.
Do you support streaming to the iPhone? Yes, we do! Although not planned, the way we have set-up the streaming allows iPhone users to connect and listen to Rhema FM on the go. Simply choose which stream you would prefer to listen to (broadband or dial-up) and click on the iPhone link from the Safari web browser..
Which stream should I choose when listening on the iPhone? If your iPhone is connected to the internet via 3G, Wi-Fi or an Edge connection, you should be able to stream the broadband stream without difficulty. If your iPhone has defaulted back to a GPRS signal (the icon in the top left will change from 3G to a small circle) or the network you are connected with is particularly congested, the dial-up stream will be better suited.
Also keep in mind that streaming will count towards any internet data usage you have bundled with your plan. Listening to the broadband stream will use more data per hour than a dial-up stream. Specifically a broadband stream will use roughly 29MB/hr while the dial-up stream will use around 11MB/hr. This may be worth keeping in mind if you have a strict data allowance on your iPhone.
Is there a delay between what goes on air and when I hear it? Yes, there is an approximate 30 second delay between what goes on air and what you hear. This is because the audio stream is first processed, then sent across to servers in the US before finally being bounced back to you where your software decodes and buffers the stream.
I have a question that isn’t answered here! That’s okay, feel free to contact us and we’ll see if we can help you out. |
|
Last Updated on Friday, 13 November 2009 19:26 |
|
My reception is scratchy. How can I improve it? |
|
|
|
|
Written by Rhema
|
|
Friday, 05 June 2009 12:34 |
|
First of all, make sure you have a good quality radio with reasonably powerful reception. The cheaper the radio, the more likely you will experience poor reception. FM signals travel in straight lines generally, while AM signals will follow contours. Therefore, it is important to have your radio and aerial in line with the transmission signal/tower. If you live in a valley or an area surrounded by hills, you could experience poor reception. An outside aerial could improve your reception dramatically. |
|
|
Are sponsorship announcements louder than other broadcasts? |
|
|
|
|
Written by Rhema
|
|
Friday, 05 June 2009 12:33 |
This is a misnomer in the media industry. Levels of music, spoken word programmes and sponsorship announcements at Rhema FM Newcastle are the same and strictly controlled. Some music is louder than other music tracks and similarly, some sponsorship announcements appear louder in their varying presentations. |
|
How does the signal get from the studio to the transmission tower? |
|
|
|
|
Written by Rhema
|
|
Friday, 05 June 2009 12:31 |
|
A dish mounted on the roof above our Newcastle West studios sends the signal to our transmission tower on the Sugarloaf range. |
|
|
|
|
|
|
Page 1 of 4 |